Mahanagar Telephone Nigam [MTNL] — Frequent Disconnection of Internet service

Address:

Thane, Maharashtra, 400605

I have been using MTNL services for many years now but haven't got any satisfactory service. I have always been observing frequent disconnection of Internet and also the net speed seems to me be very slow. The technician from Kalwa Datawadi MTNL office visited and checked the line and put 3-4 cuts to the wire and then again connected it. Later he said that the wire is damaged and will replace it in 2-3 days since the wire is not in stock. It has been now 8-10 days but no one has yet responded it back. Also registered complaint online multiple times but they close the ticket without resolution and also don't even bother to call me to check if the issues is resolved or not. Also I have called several times to the Kalwa Datawadi MTNL office but most of the time the line busy, or no one bothers pick up the line, when someone picks it I have informed the issue and they says that they will send soomeone to reslove the issue, but still no one has yet replied it back.