Mahanagar Telephone Nigam [MTNL] — landline phone shifting not done

Address:

Mumbai City, Maharashtra, 400055

I am a sr citizen age 82 years who has applied for shifting of landline telephone from santacruz (E) golibar to santacruz e), prabhat colony. My landline tel no is 26143587.
Inpsite of submitting telephone shifting application in person so far nothing is being done. I am a handicapped due to age backache, scitica & knee pain problem. My wife is also complete blind in one eye & other eye also she also she has got 10% eye site balance so it is very difficult for us. I will be grateful & obliged if the said [censored]fing is done at the earliest. My wife is unable to dial on mobile phone as she cannot see numbers on cell phone.