Mahanagar Telephone Nigam [MTNL] — mobile balance deducted every time I recharge

RG7

from Delhi, Delhi

Address:

New Delhi, Delhi

From last 7 to 8 months, a deduction of rs.2 is being made from mobile balance
(Mobile no.[protected]) towards subscription of service 'naughty jokes weekly' for which i have never ever applied. I am receiving sms from md-upower every alternate day and when i try to unsub as per sms, the same gets rejected costing me rs.3 per sms. I have contacted over 1503, 1909 but of no result.
Mtnl customer support don't even understand the problem instead they put alligations that i have used my balance towards messaging or calling in today's world where people are engaged with watsaap.. I am afraid to recharge on my mtnl no.
Looking towards the permanent resolution.

Ritika gusain [protected]

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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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Comments

RG7

from Delhi, Delhi

Received an immediate call from [protected] stating I will recharge 10 rs on ur no. and all ur problem will be resolved (he actually meant all ur bank balance will be gone ) and asked all my debit card details. 10 rs. got deducted from the account with no recharge. He said he is Rahul and asked me to lodge a complaint against him with emp code 709145R if I found him to be fraud. He was actually a fraud.
Please beware guys...