[Resolved] Mahanagar Telephone Nigam [MTNL] — MTNL Broadband Service not working of broadband connection

Dineshkumar Mishra

from Delhi, Delhi

Address:

CST, Mumbai

I am a legal professional with telephone connection number as[protected] & have been facing problem of Landline not working as well as MTNL Broadband service not working for literally more than 2 months. I have done complaint on toll free no. 1504, even visited their office at Fountain, however it seems that there is no person ready to listen and resolve my issue.
Already due to ongoing COVID 19 pandemic we are working with limited staff and more or less now my entire work is now on virtual mode and in absence of broadband services my entire office working is disrupted. I have even sent e-mail to the seniors at MTNL however it seems that my issues are being addressed by deaf ears.
Its pathetic service by MTNL to its customer, responses from the limited employees who are there to address the customers are very causal and almost without any commitment to resolve the issue of the customer, we are just shared numbers of other technicians who do not even respond to our calls no wonders its running in losses.

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Aug 28, 2020

Complaint marked as Resolved

I am a legal professional with telephone connection number as 022-22692262 & have been facing problem of Landline not working as well as MTNL Broadband service not working for literally more than 2 months. I have done complaint on toll free no. 1504, even visited their office at Fountain, however it seems that there is no person ready to listen and resolve my issue. Already due to ongoing COVID 19 pandemic we are working with limited staff and more or less now my entire work is now on virtual mode and in absence of broadband services my entire office working is disrupted. I have even sent e-mail to the seniors at MTNL however it seems that my issues are being addressed by deaf ears. Its pathetic service by MTNL to its customer, responses from the limited employees who are there to address the customers are very causal and almost without any commitment to resolve the issue of the customer, we are just shared numbers of other technicians who do not even respond to our calls no wonders its running in losses. The complaint is still not being resolved and now its more than 3 weeks we are without telephone & internet connectivity. Please look into.

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Aug 28, 2020

Updated by Dineshkumar Mishra The above complaint for tel no. 22692262 is not yet resolved and its now practically more than 3 weeks since there is no telephone as well as internet connectivity.

Please look into.

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Comments

Sharad Nath

MTNL tri band service has become a real headache for me. year back after several complaints no one from MTNL attended. Reason was Covid pandemic. However reality was no staff to look after complaints. After months of complaint, phone call received and problem diagnosed as phone instrument damaged and not working, but no replacement as instrument stock not available. When private electrician was asked by me to look into the problem, he categorically stated that the instrument was not faulty and problem was with the triband socket provided by MTNL. On personal payment to the electrician for new socket, the line started working with frequent disconnection/connection problem. However, could access internet till today. Now once again instrument ADSL and internet is not working, even the landline connection is faulty and garbled. Complaint registered on phone. I not responded by MTNL will submit letter for disconnection of Triband service with immediate effect.