Mahanagar Telephone Nigam [MTNL] — MTNL Mumbai landline is dead

VinayP28

Dec 20, 2022

Address:

Mumbai

I live in Mumbai. My landline has been completely dead for the last 6 months. I have complained about it and the docket no. is 3317. No action has been taken in spite of calling your complaint number many times. I keep getting recorded message that my complaint has already been registered. When I complained thrice about inaction, all I got were three call log numbers [protected], [protected] and [protected].

When I escalated the complaint, I got ref. no. 252253.

I tried calling various numbers given on your website but without luck. Surprisingly, your bill doesn't give any number for escalating the complaint nor email address of concerned officer. Hence, I am forced to send you this email on address given on your bill.

My landline was dead for more than a year in 2020-21 also. But MTNL only keeps collecting bill amount and is not bothered about customer complaint nor does it refund the collected amount. As a senior citizen, I am extremely inconvenienced. If you are not looking after such complaints about dead landlines, please forward it to the concerned GM.

The last resort left for me is to complain to the central grievance authority.

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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Dec 30, 2022

Updated by VinayP28 MTNL has not responded to my complaints yet. MTNL has no concern for customers. They only send their bill and expect to collect their payment quickly.