Mahanagar Telephone Nigam [MTNL] — mtnl mumbai worst customer care

Address:	Mumbai City, Maharashtra, 400089
Website:	www.mtnlmumbai.in

CA no. [protected] My Internet is not working from last 1 month. Every time a put up a complaint I get one message that my problem is solved but actually it is not. From last 1 month daily I m putting queries that my broad band is not working and I m getting message that problem is solved.(But it is not) Recently some enginners have visited my home and asked me to convert account into safe custody mode by calling the customer care. On customer care no body have any idea how it is to be done. This is not the first time but every time I have any issue with phone, internet, broadband, billing I have to go through their pathetic consumer service. Their customer care people have no knowledge of system, the ladies who pick the phone sound very unprofessional. They have no knowledge of the system. The worst part is every time I call their customer service number they provide me with a new number to call. Most of the time that number never works or never answered or if someone picks up they will hand you over a new number to call. And they never answer their emails. I do not understand why you advertise the emails on your website and bill if you are just going to ignore them. Many of the numbers listed on their website and actual bill never work. You just have to keep calling new number every time and talk to some person on the other side who will give you a new number to call and in result it will just waste your time. Now someone from them has suggested me to go to their office and give an application for the problem. Looking at their speed i guess I have to take a day off from office to do this work.