Mahanagar Telephone Nigam [MTNL] — My landline N0.26184537 is not functioning

Address:

a-302 royal apartments vile parle east

This is to inform you that my landline N0.26184537 is not functioning for the past 65 days . I am 83 years old and need this mode of communication every day. It is surprising to note that MTNL takes rent and other charges for dead phone regularly since i opted for ECS payment but does not bother to verify if the equipment is working.In 2019 also the phone line was dead for more than 6 months and same is being continued now. kindly let me know if it is possible for MTNL to give trouble free services so that i can take a call whether to continue with this useless service.