Mahanagar Telephone Nigam [MTNL] — Non functioning of broadband on landline no.[protected] at a-4 panchsheel vihar khirki extn.

Address:

New Delhi, Delhi, 110017

Sir, On ph. No. 29545598 broadband is not working for almost 3 Months i.e.since Nov.2015 except for 3-4 days when internet worked .Regularely complaints are being registered to this effect with the MTNL via Internet. Through landline, 1504 etc. and personally visiting local visiting MTNL office at Khirki-Extn. and contected SDO sh.Meena ji.Gupta ji and DTE at Hauzkhas exchange but to no avail. Although linemen were coming to see the problem regularely but on each visit their openion was that WiFi MODAM is defective and requires replacement and with assurance that they will come soon with new MODAM but they never turned up again with replacement.Their pprecord diary will also show this. The same type of complaint was also lodged with the hon'ble Min. and mtnl chairman after which mtnl comes into action. I request-1. Pl refund me the amount of Broad Band for the period for which the internet/ Broadband was not functional . 2. Imediately do the needful to make functional Broadband on regular basis and unintrepted. 3. Take suitable action against erring MTNL officers. Sir the above phone connection is more than 25 years with us and sincerely I want to retain this in future too. But if MTNL does not listen to my grievence I would be compell to disconnect this. With regards. Sumeet Singh. [protected]