Mahanagar Telephone Nigam [MTNL] — Non receipt of security deposit refund amount on surrendering of MTNL Delhi landline number 25071171

Address:

MTNL Sanchaar Haat, Sec 6, Dwarka, New Delhi

The MTNL landline phone no 25071171 which was installed in my residence in Dwarka, Sector 6, New Delhi was surrendered in May 2019 due to persistant poor service if MTNL. The security deposit refund amount of Rs 2752/- was settled by their Accounts department on July 4th, 2019. I am however yet to receive a refund cheque or online payment in lieu of above.

On inquiry from their Customer sevice department and their Accounts department officials, they say that they have processed the papers and sent to higher ups for releasing the refund amount, but MTNL doesnt have the money to refund.
MTNL is prompt in sending their bills and and adding late payment penalties if the bills are not paid in time, but they do not have such paltry amounts to refund and close the issues.
Will someone take up this issue please with MTNL and get my amount refunded?? During this pandemic times it is alsi not possuble to chase their higher officials.

Harish Chandnani,
872, Skylark Apartments,
Plot 35, Sector 6, Dwarka,
New Delhi 110075