Mahanagar Telephone Nigam [MTNL] — non refund of mtnl security deposit - tel no.26314258

Address:

H.NO.L-15, SRINIVASPURI, New Delhi, Delhi, 110065

Sir/mam,
I mrs. Prabha mathur aged 69 yrs (Senior citizen) due to personal reasons, after paying the outstanding dues against the mtnl surrendered my mtnl landline phone no.26314258 on 21.12.2018. The copy of the surrender form submitted and received by the mtnl is duly enclosed below for your perusal.
On making frequent visits to the mtnl okhla office, i was apprised that due to short staff/ staff on leave the delay is taking place and would take sometime to process the request.
I would most respectfully like to place on records that as substantial time (Nearly 1 year) has lapsed since the request was submitted to the mtnl dept. I have till date not yet received the refund of the security deposit which i paid at the time of taking the connection.
Request you to please intervene and arrange to get back my pending security deposit pending since last 1 year.
Hoping for an early action and thanking you in anticipation.
Regards
Prabha mathur
[protected]