Mahanagar Telephone Nigam [MTNL] — Non working of telephone/ Broadband for 3 months

Address:

39 B, Ground Floor, Humayunpur, Safdarjung Enclave

Sir,
I have an MTNL telephone and Broadband connection bearing number 26714628 from 2015. The address is noted below
P. Mohanasundaram
39 B, Ground Floor, Humayunpur,
Near Safdarjung Enclave, New Delhi- 110029.

The telephone and broadband were not in working condition for the past 3 months and it can be verified from your records ie incoming/ outgoing calls and internet usage. I have made a complaint through the internet with Docket no 387700 on 01.06.2021 and always showing pending at OD. Also, the site does not allow re-registering compliant again.
Due to non-repair by the MTNL authorities, I have visited MTNL office, Bhikaji Cama Place so many times and registered compliant to the lineman/ Section officers who were sitting in the office and they have registered compliant in their note book. I understood the pandemic situation and I waited to set right the issues on their own. Even after 3 to 4 times visits, nothing has happened from the Section officer level.
I have registered a complaint again to the Divisional Engineer sitting in Bihaji Cama Place (3rd floor) in person and he has asked me to wait for 3 days to set right the issues. Further, he has informed that there is some issue with contract employees for non-renewal of agreement, he has requested further 7 days to repair the phone and broadband issues. After completion of about 15 days, I again met the Divisional Engineer, MTNL office (3rd Floor) and he has again requested to wait for 3 days since the Safdarjung Enclave MTNL line is destroyed due to heavy rain and correction is underway. He has called his subordinates over the phone and directed them to make my broadband in working condition on priority. Even after 1 month, still, the telephone and Broadband are not repaired/ made in working condition and effort made by me to the senior officer is also in vain. I have paid my phone bill dues for May 2021 and June 2021 without using the telephone/ internet. I have to pay for July also in August 2021 without any usage. Though I experienced earlier the service of MTNL is not good, I keep the telephone/ broadband connection since the MTNL is owned by Government. Earlier also similar situation occurs and after 3 months they made in working condition after giving a complaint in writing by email.
It is to inform you that, MTNL must aware that the schools are running through online classes and Government/ Private officers also working from home. It is very pathetic that the MTNL officers do not know the importance of telephone/ Broadband connectivity for the individuals in this pandemic situation.
In view of the above, it is requested to verify my usage in your system and not generate a phone bill for July 2021 onwards. Further, it is requested to intimate by writing in case if the MTNL does not want to provide phone and broadband service to me (phone number:[protected] within a week's time so that I can move to another phone/ internet service provider for my convenience. Thanking you
Yours faithfully,
P. Mohanasundaram
Mobile no [protected]