Mahanagar Telephone Nigam [MTNL] — Our telephone line has been disconnected.

I am writing this with great hope that since I have an elderly aunt residing at home and the landline is very essential as the elderly have issues using the cell phone. The was was disconnected due to road repairs and then MTNL was charging for services they were not providing, we have all the invoices on file and for some period of time this was paid. Seriously, if the roads are being repaired the telephone lines should be properly be protected for the consumers, which century are we in.
Please can we have this restored, I would like to have my landline connected.
thanks - hope to hear from you on my plea!!!
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Mahanagar Telephone Nigam [MTNL] contact information