Mahanagar Telephone Nigam [MTNL] — Over 1 month, no response to complaint

Address:	East Delhi
Website:	mtnldelhi.in

On July 26th, I had registered a complaint on the MTNL website about my Delhi landline phone being dead.
In return I was given the docket no. 113, to refer to and track the complaint. Now, more than 1 month later, the complaint remains on record, while my phone is still dead.
When I track the case on the website, it says that the status of the case is 'Pending Outdoors'.
On calling the MTNL complaint phone nos., the system also informs me that this complaint has already been registered. So I cant even make the complaint again.
I hope this message prompts MTNL to take action soon.