Mahanagar Telephone Nigam [MTNL] — phone dead since over 10 days

Address:

Mumbai City, Maharashtra, 400005

Our phones in colaba area have been dead and / or cross connected since over 10 days. No amount of complaints and calls to the gm and dgm office as well as emails to all the known ids of the department has worked. People are suffering and the mtnl staff is just keeping quiet.
This is an absolutely disgusting situation and something must be done to improve the services. The dgm office gives the mobile number of some line man who never picks up the phone. The dgm or gm does not bother to even answer the phone. The pa just says that he is not in the office.
Why should this department exist at all considering that several private entities are having the licence? Total waste of governments money and resources.