Mahanagar Telephone Nigam [MTNL] — Security deposit if Rs. 8000 not refunded

My MTNL LANDLINE no 26208452 was in the name of my mother Dorothy Lewis. Today I surrendered my phone. When I asked for a refund of the Rs. 8000 I was informed that the amount was reduced in the bill over time. Is this correct? Please advise as I thought I would get the refund on surrender. Thanks a lot.
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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