Mahanagar Telephone Nigam [MTNL] — Two MTNL landlines, one of them with Broadband Internet not working

Address:

Andheri West, Mumbai

Two of my MTNL lines 26280315 and 26234943 have not been working. 26234943 with broadband facility has not been working for the last 15 months and the other 26280315 for the last 4 months. In spite of repeated complaints and personal visits to Andheri west telephone exchange a number of times the lines have not been restored. Even though the bills have been paid regularly and there are no dues, no services have been provided by MTNL.
I request MTNL Mumbai to resolve my issues at the earliest as my patients are suffering. They cannot reach me for emergencies and appointments.
I have also given an application for the refund of my payments for the durtion the lines have not been working.
Thank you.