[Resolved]  Mahindra And Mahindra — poor service from eram motors kasaragod

I gave my kuv 100 (Kl-60-k-5003) for 40k service to eram motors kasaragod. The service cost estimated was 6500 rupees. And evening i got a message to my mobile that 8400 + tax is the total amount. Ok fine there can be a fluctuation can happen from estimated amount and original amount. When i reached the show room and customer representative told me that the amount will be 11000 again i said its ok. And again he calculated in the system then he told final amount is 14736. I really shocked from 6500 estimation to 14736. Its really shock and when i check my vehicle it was not done the servicing properly. I see the left side screw was missing inside the car and i asked the representative and he told me that they do not have spare for the same. At least they should have a manners to inform the customer about these things. Then i checked detailed then i see that my back side seat belt is broken also i gave it for maxicare premium interior enhancement system which cost 1439. But they have not done it properly and i questioned this then the fellow told since its end of the year people might busy we will do it for next time. But i already paid the bill including 1439. Also i was taken extended warranty with amount 13000 in last year when i went before expiring for back door was not working then they said they do not have spare. Now this time i asked then they said extended warranty is got over.
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Feb 4, 2020
Complaint marked as Resolved 
Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2020
Mahindra And Mahindra Customer Care's response
Dear Sir,

We have forwarded your details to the Mahindra Area Customer Care Manager look into your concern. You can expect a call on Monday (6th Jan 2020) by 12 noon.

Regards,
Customer Care Team.
Complaint comments 

Comments

We booked car marazoo maroon colour.the next day there r saying the colour is not avalible.they have say me before booking the car.they r forcing me to take another colour.pls replym me

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