Mahindra And Mahindra — rusting and corrosion of mahindra xuv500

I am a proud owner of mahindra xuv500 bought in june 2015 from faridabad, haryana. I loved it so much and did 1, 00, 000 kms in 4.5 years. I was so impressed with the mahindra xuv500 that i used to propagate its best features among my friends and family. Even i decided to buy mahindra alturas g4 in future.

I bought an extended warranty for my xuv500 in 2018 to secure myself from any uncertainties that may occur in future due to product and production defect. I found that my driver side door is getting rusted in june 2019. I took my vehicle to mahindra service centre – mahindra haryana automobiles, faridabad. They replaced my door free of cost because i had extended warranty.

Now in aug 2020, i experienced a rainfall inside my xuv500 because the roof corroded and there are now pours in my xuv’s roof. On getting inspected at mahindra service centre - mahindra haryana automobiles, faridabad, i found out all three doors (Excluding driver side), all four running boards, trunk door, trunk running board, bonnet and of course roof have signs of corrosion. I requested them to replace the faulty parts, as my xuv500 is still under extended warranty.

Then, i got a call from mahindra & mahindra by mr. Ritesh k gupta, manager customer care. Over the phone he stated that your vehicle has been misused and abused due to worst environmental conditions. As i live in faridabad and in faridabad there is hard water which corrode the mahindra vehicle. When i suggest him that i have 3 other perfectly fine cars of hyundai, operated for more years then xuv500 and also in same “geographic location” i. E. Faridabad, he refused to comment. When i enquired about my extended warranty, he read out an old famous con statement to me “sir, have to read the font size 4 term & conditions before buying extended warranty? Rusting is not included in it”

By mr. Ritesh k gupta, manager customer care stated that mahindra & mahindra vehicles are not compatible with “geographic location” i. E. Faridabad and where there is a problem of hard water, which results in rusting of mahindra vehicle.

My mahindra xuv[protected] already gone into warranty repairs for driver side door in june 2019 when it was merely 3.5 years old. This clearly means that there is a prolonged defect in the product. My vehicle is under extended warranty and i am not going to pay a single rupee for any part repair or replacement for product defects.

I demand mahindra & mahindra to replace faulty parts free of cost and fix my vehicle asap.