[Resolved]  Mahindra First Choice Services Ltd — Worst Service Experience ever

Address:

Mohali, Punjab

I have Hyundai I20 CRDI Asta, Registration Number PB65K 4488 Recently about 4 months ago, I got my car serviced from Mahindra First Choice Mohali. The service center was newly opened and I thought they will pay full attention to my car. I purchased the 2 service contract from them. Everything seemed good. I got my car back on time and everything was in place. But to my surprise one of the indicators in my car came the very next day, this never ever happened before (I always got my car serviced from Hyundai Authorised Dealer before). I called the Mahindra First Choice guys and they came to my office to pick the car and they fixed it in 4 hours, they said we missed something in the filters due to which the indicator started glowing. I didn't thought this to be a serious matter and my trust in Mahindra First Choice was still maintained as I thought anyone can make a small mistake so it was no big deal. Then 2 months later my car got accidented in which the chamber got broken and there was a dent on codriver side window. Mahindra First Choice sent the towing van and they took my car to their service center for repair. So once this got repaired and they came to deliver my car, there were lot of problems. 1) The rubbing on the handle was not done properly after painting it. 2) There was some whistling noise made by the car while engine was running. 3) My center locking was not working which was working after the accident. 4) The staring audio controls were not working. 5) The average of my car decreased drastically. It came to 12KMPL in city which was 17KMPL The accident was very minor and car was still in running condition and none of this problem was there. The only reason to tow the car was because the chamber was broken I thought it can make major impact on engine if we keep on driving it. I reported these problems to the Mahindra First Choice Service Center at Mohali and also reported the same in the feedback call I got from Mahindra Service call center. They fixed the first problem i.e. the rubbing of the handle. They had no idea about rest of the 4 problems. Their locking expert technician said he has never worked on i20 lock before. The Workshop Manager Mr. Om Prakash was very arrogant and rude in listening the problems and he was very much annoyed as I reported the problems to the call center. He didn't admitted any problem came after the service. When I asked him for an email id where I can officially lodge a complaint he said "you have already done that, I cannot give you any email ID". After this worst experience I just thought to forget this as a bad experience and going back to Hyundai Authorised dealer for all future things. The nightmare was not over yet. The most badly affected thing came up last Friday. I was travelling and a short circuit happened in the front of the car and some smoke started coming out. I stopped the car and called Hyundai Authorised Dealer (Joshi Hyundai, Mohali). They took the car to their service center with a towing van as after the short circuit the battery stopped working and the self start was not working. The first thing they asked was "whether I got my car washed from outside of agency in past few months". I told that I got an accidental repair in which they washed it too and got one service from Mahindra First Choice which is just located adjacent to Joshi Hyundai. Then they checked the ECM (Engine Control Module) and there was some drops of water in it due to which the short circuit happened. They said the only possibilty of going water in it is during the washing. They told that after washing it is compulsion to clean the ECM with hot air before starting the engine otherwise slowly and slowly it will damage the ECM and by the time we come to know about it, its too late. Now I have to pay 15-2000 INR minimum for the repair of this part and still dont know whether it will get repaired or not as they said they have sent it to their Delhi workshop because that part can get repaired there only. Now if it doesnt get repaired, I will have to get it new which costs about 47000 INR. The other 4 problems still remains (2) There was some whistling noise made by the car while engine was running. 3) My center locking was not working which was working after the accident. 4) The staring audio controls were not working. 5) The average of my car decreased drastically. It came to 12KMPL in city which was 17KMPL) The authorised dealer said they will first fix this ECM issue and then will work on rest of the problems. So conclusion is they dont know how to handle the modern cars. They can only manage their own Mahindra vehicles and the old Maruti 800 thats it. I would like to hear from Mahindra First Choice, what they have to say about my Nightmare and I want them to pay for the disaster they have done to my car. Once again I would like to say, donot go to Mahindra First Choice for servicing your car, they will make your life hell. Ankush +91 [protected]