Mahindra Two Wheelers — Complain about poor performance of Mahindra Gusto bought in June 2016

Address:

Thane, Maharashtra, 400602

We purchased a brand new Mahindra Gusto from Global Galleries Thane in June 2016. Since the day one of the purchase the bike is giving us following problems.

1. The main USP of the bike, the car like button locking, identification light and the alarm and unlocking feature malfunctioned on day one and has not been repaired till date even though we had two services done.

2. The bike is suppose to start by pressing button as on date very rarely does it start that way. My wife has developed back pain as she has no option but to kick start her bike. The battery has malfunctioned within an year of purchase as confirmed by the service Technician during 2nd service.

We were told the problem is less use of the bike. However, we just do not agree to the same as we had Access 125 earlier for about 8-9 years and were using the bike in the same way as this bike, however, we never had such complains about the bike.

3. We have also observed the bike just turns off and stops working in the middle of the road even though is having enough fuel. The service mechanic is unable to give reason for the same.

We have tried to get the serving and repairs of the two wheeler purchased and even after two services and in between service calls the same complaints are resurfacing again and again.

We strongly feel cheated by the company by selling a faulty and low grade product. We also have lost faith in the companies service centers as they are not able to resolve any of our problems and are still charging us with at least 300 to 600 Rs. in each service.

In view of the above, we would like to have your intervention in getting us the necessary cash compensation. We do not want a replacement or repairs of the bike as we are not sure about the quality of the new bike as well.