[Resolved]  Mahindra Two Wheelers — Fraud and Harrasment

Address:

Varanasi, Uttar Pradesh

Sir, I, Puneet Jain, bought Mahindra Centuro from Usha Auto Agency, Maldhaiya crossing Varanasi (U.P) on 3rd December 2013. The said bike had manufacturing defect of oil leakage which was not disclosed or nor corrected. Immediately after 2 days I noticed oil leakage and brought it to notice o[censored]sha Auto Agency but they assured me That everything is fine and there is no leakage, after few days Once again I took my bike to their service center and asked them to have a look at it but after formally looking, they again assured me that every thing is fine. On 27th December 2013, When i gave my bike to avail first free servicing they told me that your bike has been running without any Mobil Oil and they told me that may be it is because somebody may had stolen the Mobil Oil, But I told them that bike has oil leakage problem and despite my two complaints you hardly noticed it but they remain immovable on thier stand that "Oil has been stolen from bike and there is no leakage" they Charged me 300Rs-/ for new Mobil Oil and assured me that there is no need to worry. On 28th December, 2013 I went out of station for 4 months and in between hardly my bike was moved. But after coming back in May 2014 I once again found oil leakage problem and rushed to local mechanic who confirmed oil leakage problem asked me urgently to go Mahindra service centre.On 22nd May, 2014 I went to Usha Auto Agency and i was surprised to know that they had given up Mahindra dealership then i rushed to new dealership Shree Motors, Bhojubir Varanasi who confirmed oil leakage but denied me any sort of compensation and charged me 860Rs for all the work .They (Shri Motors only handed me bill for 310rs and did not provilde me any reciept for 550 rs, even after my request they failed to give any reciept/bill for 550 rs . I even complained to Mahindra customer care 4-5 times but till this moment no action nor any assurance I received from them .