Mahindra Two Wheelers — Frequent failure of gusto two wheeler no up70cz3950

Address:Allahabad, Uttar Pradesh, 211011
Website:www.mahindragusto.com

Dear sir,

Once again my gusto two wheeler no up70-cz -3950 failed to start by either of its starting mechanism on10.12.2016 at 06:30pm when i was returning back at distance 2 km in rear of my home. Few people helped me by pushing it to restart but it can not be started. I have to dragged it on road resulting my mental, psychological and economical and social harassment. It has lost my confidence over my social and official activities. I complained to mr sanjay singh, area manager/mahindra two wheelar followed by sub delear union motors mr jafar ali on dt.11.12.2016 and requested for quick rectification as birthday of my daughter was being celebrated on the date and i was having only the self starting vehicle from that ican performed the celebration tasks. Sir iam passing through sciatica pain on my right leg so ican not make selfkick start vehicle. However the sub del ear sent the mechanic two times on the day but he could not rectify the problem. After suggestion by mr sanjay singh, area manager/mahindra and sub delear union motors mr jafar ali it was kept by sub delear in agency for observation and rectification. After observation made on date 12.12.16 mr jafar ali told there is failure in engine and head of the engine, so it need to kept vehicle for further observations and rectification for further ten days. I have to left my vehicle in agency for that i have get no received memo. Without vehicle i am in very inconvenience.
Sir i think it is the manufacture defect so the vehicle should be returned back from your side for the sake of goodwill of mahindra, huge brand name and i again requesting to mahindra administration to take the necessary action towards consideration for reimbursement (Money back), i spent along with compensations for its concrete solution. Failing of which i would compel to take legal assistance.

Thankyou

Yours sincerely

Ajay kumar srivastav mo [protected]
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Mahindra Two Wheelers customer support has been notified about the posted complaint.
Dec 16, 2016
Updated by srivastavajay2015
Thank you for registering my complain ID 1445200. Yesterday on dt.15.12.16 when I visited the agency to know the status of my complain regarding vehicle the sub dealer representative Mr Sabir Ali told me that vehicle is going to rectified by tomorrow and I Have to pay Rs 1500/ (approx) for its maintenance cost as some of its parts have been replaced. I shocked and new problem arises that why I should pay the amount for my purchase of manufacture defected vehicle at the cost of Rs 60000/ and despite being in warranty period . Sir I Lost my mental, psychological and discipline status in each field viz official, social and familiar status resulting lack of confidence due to purchase of this defected vehicle as I am complaining one to two time on an average per month since the purchase of my vehicle . I have paid each of my previous complains by varying amount . Now I am not in position to pay any more amount for this manufacturer defected vehicle which is in warranty period.
Sir I again requesting you to take necessary action toward replacement/reimbursement along with compensatory lost amount, I suffered for it immediately failing of which I may go for legal assistance .

Thankyou
Yours sincerely
Ajay kumar srivastav
mo [protected]
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