Mahindra Two Wheelers — mahindra mojo 2015

Address:

411033

Hello,

I'm the owner of mahindra mojo 2015 model. This is the second time i have faced an issue pertaining to warranty. The first time i had an issue was with the ecu, where when i raised a warranty claim, it was inititially denied stating that as my bike missed 1 scheduled service the warranty cannot be claimed. My bike had only run 10, 000 km till that time and as i was not in pune, i could not get the bike serviced. I had no possible way of getting it serviced at that time. Finally this was taken in to consideration and i was given a warranty claim of 70%.

I faced another issue a month back, the speedo meeter had water vapour in it after every wash. I approached the service center and i was told this was a known issue and can be covered in warranty. Howerver my warranty claim has been rejected stating the same reason as before that my bike missed a single service. The service center called and they stated i do not have the warranty any more.

This is not acceptable. Mahindra has no provision to get the bike picked up and serviced then, how would some one who is not in the state get the bike serviced.
My bike has run around 12~13k km till now, and its the second manufacturing issue.
Revoking the bikes warrranty because of a missed service is not acceptable. Also the service has nothing to do with the speedometer console.
The reason it developed cracks is a clear manufacturing defect.