Mahindra Two Wheelers — Two wheeler

Address:

Allahabad, Uttar Pradesh, 211012

Respected Sir/Ma’am,

1. I purchase a Mahindra Centuro two wheeler from Gurgoan in Feb 2014, through CSD. On 15 Oct 16 my ‘CDI Unit’ (Docketi Brand) became unserviceable due to unknown reason. I went to Mundera authorised centre for repair. They issue me a job card no. (713 deted 16 Oct 16) and also inform that, “Docketi CDI units have been replaced, why you didn’t replace it?” On reply I explained that I was not aware and also was not infromed. Then Mr. Ratan Yadav (m) [protected] (authorised dealer o[censored]nion Auto Moters, Mahindra at Mundera; Allahabad; U.P.)guide me to speak to the person from where I purchase the vehicle. I did the same and contact at my parent centre, but they told me to bring the bike there at Gurgoan and also suggest to get it repaired at any authorised centre of Mahindra two Wheeler. I again speak to Mr.Ratan Yadav the he demanded that if you want to get it free of cost then provide a new CDI unit from any resource.

2. After this I approct to Cutomer care on 16 Oct 16 at approximate 13:00 O’clock. Your executive guide me to speak to Gurgaon Branch once again then I told him that I am at Allahabad now. Then he ask for some time and also said that they will arrange a call back, but all in vain. Nethier call came nor any feedback of my call. After waiting I again approach to Curtomer Care on 20 Oct 16. They connect me to Area Magager Allahabad Mr. Sanjay Singh (m) [protected]. With the help of this I finally able to achieve a Complain No. “56856” dated 20 Oct 16 at 11:55 O’Clock on my registered moblie no. [protected]. From Goodwill we will get it replaced kindly proved us 15 days time. After two days on 22 Oct 16 Mr. Ratan Yadav (Auth dealer) call me back and ask the detials of my two wheeler. I forwarded him copy of Registration Certificate (i.e. HR 26 CE5645) . He explianed that we are bringing part from Pune and soon demad will be full filled. But till date nothing came out.

3. On 05 Nov 16 I raise my query to cutomer care centre then I was replied that CDI Unit has been ordered already and is arriving soon. I asked for Order number then they failed to reply. Again after wait of two days I rang up customer care once again regarding my query again they replied in same manner by adding that “ all details are being forwarded to your mobile no.”, but I didn’t receive anything till date.

4. Unserviceability of my vehicle creats a lot of problem for me doing my all day to day jobs and also become inconvient to join office in time.

5. Therefor, You are requested to look into the matter personally and help me out as soon as possible.
Thanking You,

Yours truly,