[Resolved]  Make My Trip.com — Refund for cancelled Air Ticket Rs.11,288/=

Address:	Mumbai City, Maharashtra
Website:	makemytrip.com

On 26/02/2017 i had booked two tickets from delhi to mumbai for mr. Kishorkumar sheshappa suvarna and mr. Sunil ramchandra daspute through make my trip.com. It was air india flight and i paid by rupay card. Within a second the amount was transfered to their account. Somehow i had to postpone my work and cancel the ticket. I put request for cancellation. The cancellation was sucessful.
They gave me the cancellation id : nf[protected]

They mailed me the account as follows:

Total price...... 16338
Total airline penalty...... 4000
Total make my trip service fee... 600
Total convenience fee...... 450
Refund amount...... 11288

It was also mentioned they require 3 days time to make the refund.

But they did not make refund in three days time. On talking to their support team they said because i have used rupay card they require 21 working days. I kept waiting for 21 working days. I kept on talking to their suport team on various days. Different boy or girl came on the line and asked for 72 hours or 12 hours or 36 hours and so on... To resolve the problem. They also said there is some technical problem in payment gateway and the issue is referred to some higher ups,... And so on... I had asked them "while receiving our payment you take it in 1 second even though it is a rupay card. Why all these excuses in making the refund?" they asked me to share my copy of account with bank to verify whether the refund is already credited to my account. On 12/04/2017, i mailed my bank account copy to them. The funniest part is the so called experts who come on the line have no access to the accounts dept at all. They are trained to talk nicely and politely. On several occasion i requested the so called experts to talk to my bank manager or make me talk to their accounts department for which they are not agreeing. They have a peculier system of working which creates hurdle for customers and not solve the problems.
Till date my problem is not resolved and i have not received my refund.
I have recorded all the conversations with their representatives and saved all the mails, which i am ready to share with you in case of need.
I would be greatly obliged if you help solve my problem.