Makemy Trip — Complaint Regarding Non-Refund of Convenience Fee Booking ID AN72AK8ZU[protected]

I am writing to formally raise a complaint regarding the non-refund of the convenience fee for my booking.

Booking Details:

Booking ID: AN72AK8ZU[protected]
PNR: V89NYM
Route: Doha to Mumbai
Travel Date: 22 October
Passenger: Aijaz Nizamuddin Ghare
Registered Mobile: 66027860
Registered Email: [protected]@gmail.com

The flight associated with this booking was cancelled by the airline, and the airline processed the full refund. I have already received the refundable amount from MakeMyTrip; however, the convenience fee charged by MakeMyTrip has not been refunded.

I have contacted MakeMyTrip customer support multiple times regarding this issue. During my previous communications, I was assured that the convenience fee would also be refunded once the main refund amount was processed.

I would also like to point out that MakeMyTrip has issued/refunded the convenience fee for another booking where the flight was cancelled by the airline. Therefore, I request you to clarify why the convenience fee for the above booking has not been refunded despite the airline cancellation and the assurances provided by your customer service team.
I have already contacted Make my Trip team several times and do not wish to continue making repeated requests for the same matter. I therefore request you to resolve this issue at the earliest and provide a written confirmation.

I look forward to your prompt response and resolution.

Regards,
Aijaz Nizamuddin Ghare
Mobile: 66027860
Email: [protected]@gmail.com