Makemy Trip Travel Agency — International flight ticket refund

Address:	122016
Website:	makemytrip.com

Ref : Booking ID: IN1512B7S002076 FD154- Chennai to Bangkok- 06/12/2015 – 22:30 SG096- Bangkok to Chennai-11/12/2015 – 03:55 I am using make my trip since couple of years for international flights, National Hotels and international Hotel booking as of now I was so happy to with Make my Trip Services and very loyal discounts. But I have to change my view because of below. I made international Flight booking MAA/BKK/MAA. Due to heavy Rains in Chennai Airport has been closed. Air Asia confirmed all flights cancelled and passenger will get full refund. Above mentioned booking id contains Air Asia and Spice Jet. Due to single booking Make my trip cancelled full booking and confirmed full refund amount 13, 328/- will be credited back my account. You may verify all my telephone conversations at your end since 04/12/2015. Due to your consultants confirmations I made my fresh bookings with Jet airways (Mum- BKK) and Spice jet (BKK – MAA) same flight using make my trip (IN1512B7S042649 - SG096- Bangkok to Chennai-11/12/2015 – 03:55) With great difficulty and several follow-ups I received refund of INR 2, 022-00 towards Spice Jet (BKK-MAA) and I didn’t get any refund for Air Asia Flight (MAA-BKK). I did requested many times to speak to Supervisors/ Managers, Every consultant said supervisor will call back with 24 hours, which is not happening as of now. I requested to provide legal department numbers and voice recordings and consultants are not advising. Whenever I call just they keep hold for 20 to 30 min and call will be disconnected after some time. I strongly believe make my trip is not willing answering any questions. After several follow-ups Call trace also successfully completed and started pushing one department to another departments, which is not true. You may please see the below some of conversation comments. Call reference[protected] dated 13/12/2015 - Sumedha – She said Air Asia Refund process has to be stated with fill up some kind of application form. Call reference[protected] dated 14/12/2015 – Harman Singh – He understood the complete case and raised request for call trace. Call reference[protected] dated 16/12/2015 – Sanobia – She said 2, 022/- full and final refund. Air Asia is not refundable flight. You may please notice the conflicts between your consultants. I did spoke to AirAsia Flight when the time of cancellation, they confirmed full refund for Chennai issues. I strongly believe make my trip will take necessary actions will resolve my concerns. Awaiting your feedback. Krishna +[protected]