[Resolved]  MakeMyTrip.com — fraud committed by issuing invalid ticket, breach of commitment, mental harassment to customer and separated me from my family on 31st dec nigh

Address:	New Delhi, Delhi
Website:	www.makemytrip.com

Hi,

Booking id nf[protected].

It is one of the biggest service breach, fraud to the customer from makemytrip.com company. I booked ticket for my family (My parents, my brother's family and for my family) total 10 tickets, as system does not allow to book more than 9 tickets in one go, i booked it in two slots. First time 9 people and next one for me. Date of flight was 28th dec, 2017 delhi to udaipur via air india and 31st night return via indigo airlines. While we reached to udaipur airport on 31st night for our 7:20 p. M. Flight of indigo, the airlines ticket desk guy told me that my ticket is not displaying or showing in their system. I spoke to makemytrip customer care they told me to speak to indigo, i called indigo customer care and they told me to check with makemytrip as they did not received any payment. As time was running out and flight checkin process already started, i make multiple calls to makemytrip team and they did not able to resolve me issue and told me to book any available flight. As it is high time no ticket was available either on indigo or spicejet. As i can not hold my family to wait, they went to delhi and i was left behind without any hope of reaching delhi on 31st dec, 2017. It was huge mental agony, harassment to me as on 31st dec, 2017 (New year night) i was away from my family. What in so many years was not possible, makemytrip did it, kept me away from my family on 31st dec night. They did not even help me to arrange another ticket. I was left alone there. Though i paid more than rs.10000 for my tickets due to high season and even e-ticket is issued to me, still i was stranded alone at udaipur airport. I do not think anything bigger mistake than this. These companies extracting money from customer and exploiting them. Now they just want to return the money of my airticket. This is not worth of what i went through on 31st dec, 2017 night. I will never in my life book the ticket using makemytrip. I am also looking into the option how to bring them under some legal notice, so that other's can not suffer the way i did.