[Resolved] MakeMyTrip.com — Not received my refund of Rs. 2341/- Cancellation Confirmation Reference Id - IN1506R2S195545 | |||
The booking Id NF[protected] had the following bookings. 4 tickets Mumbai- Mangalore by Air India for 20th June 2015 4 return tickets Mangalore- Mumbai by SpiceJet for 27th June 2015 The ticket of Viswanathan Ganapathy on Air India, Mumbai- Mangalore was first cancelled on 16th June. Cancellation Confirmation Reference Id - IN1506R2S169414. Received the refund in my wallet on 16th June which is an amount of Rs.1730/-. On 18th June I cancelled the ticket of Viswanathan Ganapathy on Spice Jet, Mangalore - Mumbai. Cancellation Confirmation Reference Id - IN1506R2S195545. The refund amount due to me as per the Cancellation Confirmation Request ID above is Rs. 2341/-. Refund recd is Rs. 133/- My complaints are as follows: - How can you treat the Manglaore-Mumbai cancellation of Viswanathan Ganapathy done on 18th June as no show and only credit refund of Rs. 133 when in fact the ticket was cancelled on 18th June and the refund amount due is Rs. 2341/- - I have made repeated calls to the help line[protected]. The reference id of the complaints are : [protected] [protected] Rupali Singh [protected] Anjali Alisha [protected] Ambrish Saroch [protected] Arvind Kumar [protected] Dhananjay Kumar Each time I have had to explain that the refund in my wallet is that of the Air India flight and not the Spice Jet. I am really fed up after making so many calls. - On July 11th I received a call that my refund is processed. When the credit did not happen I called up the help line. I was told to wait for 3 working days for the credit. The credit still did not happen. - Sometimes I am told that this is a no show case... How can this be a no show when clearly i have cancelled the ticket way in advance and have even received a confirmation of the cancellation and the amount due to me. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
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Greetings from MakeMyTrip!
We write to you in response to our telecon held on 03-Aug-15 and the email below.
At the outset, kindly accept our sincere apologies for the inconvenience caused to you.
Please note that we have initiated balance refund for your spicejet flight . Also as a customer service gesture, we are refunding the service fee of MakeMyTrip which was leived against the cancellation of your ticket. We are charging only the INR 1500 as cancellation fee for Spicejet flight for your booking.
Kindly note total refund for INR 2512 was initiated today and should reflect on your account as per the bank processing cycle.
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help us to improve our services further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
We hope that your complaint was addressed and resolved up to your satisfaction.
Assuring you best of our services.
Team-MakeMyTrip Care