[Resolved]  MakeMyTrip.com — Wrongly booked tickets due their site error.

Address:

Mumbai City, Maharashtra

On 25th feb 2014. I made flight booking for Mumbai to Delhi scheduled for the date 19th June and a return ticket for 21st June from Delhi to Mumbai. I had selected a Go Air flight scheduled for 9;45 Hrs 19th June for the onwards journey and a Indigo Flight for return joruney scheduled for 14:25 Hrs. After selecting the flights i moved onto the next page where it clearly displayed the selections i had made and asked if wanted to avail any discount offer. I moved ahead and finally made the payment. Once the payment was done successfully and amount debited from my account. I recieved a email and SMS from make my trip. To my horror the tickets said that I ahd been booked a Spice Jet flight scheduled 5:55am in the morning on 19th and the return flight which said 5:55 am from delhi on 21st june. I called up the customer care the very next moment and informed them about the mistake made. The guy Mr. Alam Khan said that the company would get back with a resoultion in 72 hrs. 72 Hrs later i had recieved no calll Yet. Realising nobody called back. I again made a call to makemytrip sites mentioned customer care tollfree number. Whihc was recieved by a certain Individual Nitika Chauhan. She listned to my complaint and put me on hold saying that she will check in her system if it was a mistake from their end or my end. Several minutes later. She put me off hold and told me the exact selections that i had made i was relieved. I then asked her whether they would refund the money or book the correct tickets. To which she put me on hold again and when she came back again this time. She bluntly told me that its your mistake and not servers. I was stunned i confronted her and told her that moments ago it was she who gave me the exact selections which she bluntly denied. I asked her to make me talk to her superviser to which she put me on hold again and later said somebody will call you within 6 hrs. I waited for 6 hrs and then a day. After that i called them several times for the same complaint but they have been dodging me saying that i will recieve a call in 6 hrs or in the morning. Neither do i recieve a call nor do i know what to do. Now my money is stuck i have wrong booking and i cant even book new flights since its the month end and all my moentary resources are drained..