[Resolved]  MakeMyTrip India — my cash blocked

Address:	New Delhi, Delhi, 110015
Website:	MakeMyTrip.com

Make my trip has blocked my wallet with rs 17, 340. Completely unethical wallet policy. I have booked a hotel for 2 days by paying amount through two different modes - 1 gift card for 4, 000 and credit card for 5, 768. Then, i modified the booking for 1 day and got the money refunded in wallet. Unfortunately, i couldn’t go for the trip due to last minute official work and cancelled the entire trip and got entire refund in wallet including the gift card money. Thereafter i planned for multiple vacations but didn’t went through makemytrip as they were charging very high rates (Even after getting the 4, 000 as wallet bonus) and i went through goibibo as they were charging comparatively less by offering 40% cashback on hsbc credit cards. Now, they are not allowing me to use my wallet money (Which primarily includes payment through credit card) even on their site stating invalid use of gift card. How can they block my money without being heard. The wallet must be covered under rbi guidelines as they are keeping some other’s money in their account restrcting the usage of wallet by their own choice. I left the money in the wallet thinking that i can use it anytime later. I have spent lakhs of rupees through makemytrip and i would misuse their wallet merely for 4, 000 rupees by adding my own 13, 000 rupees. They don’t understand the difference between misuse and technical error. Earlier, i was planning to get the money utilized through makemytrip only by adding much more money but now i refund the entire money in bank account. I will make my plea to consumer court and banking ombudsman to get the hard earned money back.