[Resolved] MakeMyTrip India — my international flight cancelled and request for full refund from makemytrip | |
I am very worried as jet airways has written me a mail (Attached) stating that all services of jet airways have been grounded. I have purchased this ticket throughmakemytrip website and i expect that makemytrip will resolve my issue as they are my contact point and not jet airways. Let me know the amount of full refund so that i can purchase other tickets immediately as the ticket prices have gone up. I have realized in this process that makmytrip is not bothered about customer safety who have put the money in makemytrip brand to buy international flight tickets. I myself being a member of makemytrip for long time, is not happy with your way of surrendering and shrugging off the responsibility of safeguarding customer interest when the airline company grounds all flights. Myself being away from india, expect minimum help from your company. Even the toll free number provided in germany does not work. This is really insane. Looking forward to proper redressal. With regards, Santanu kar Makemytrip customer eticket : nn[protected] [protected]@gmail.com Was this information helpful? | |
Jun 2, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Apr 25, 2019 MakeMyTrip India Customer Care's response Dear Santu, Regret the inconvenience! In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. Regards, Team- MakeMyTrip Care | |
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