[Resolved]  MakeMyTrip India — no refund and charging extra money for cancellation/change in date other than the original service provider

Address:	Gurgaon, Haryana
Website:	www.makemytrip.com

I booked a ticket on www.makemytrip.com (In short mmt hence forth) from pune to lucknow for 8th dec 2017, by mistake. I complaint the same day to mmt and requested to change the date from 8th dec to 8th nov. Mmt explained me that for this cancellation charges of roughly rs 2500 would be levied for each sector of this ticket, means rs 2500 for pune to delhi section and rs 2500 for delhi to lucknow sector, thus total about rs 5000. Apart from this the then fare difference will also be charged. I was not convinced with the cancellation fees for 2 sectors, when i booked a single ticket, though with change in flight. For this when i discussed with air india helpline (The concerned airline) no they very clearly told that air india takes one ticket as one, it does not relates with sectors. Hence, they told that for cancellation/change about rs 2500 (For full ticket) be levied, which was contrary to what mmt people told. Further the difference in fair they told was about rs 1800 at that time. When i told mmt then they reluctantly agreed and asked me to pay rs 4722 for making the change of my ticket from 8th dec to 8th nov. I immediately paid rs 4722 online. After some hours the mmt representative telephoned me and said that they couldn't book my ticket, as they couldn't track the pnr no of previous booked ticket. This was a sheer lie, which was quiet obvious. However, i could do nothing, accept that to hear and do my separate booking. The mmt told me that the money would be refunded in 3-4 days, but it is very unfortunate that i didnt received this rs 4722 till date after 3 weeks.

Since i booked another ticket and i didn't need that 8th dec ticket, so it was expected that the refund amount of my this ticket of 8th dec from pune to lucknow should be cancelled and money deposited in my account. When many days passed and i didn't received any information of ticket cancellation from mmt then i again approached air india helpline to cancel my ticket. They again told me that the cancellation charges would be for full ticket and not sector-wise. They were kind enough to cancel the ticket. But the mmt who is not that fair in its dealing has not yet cancelled my this ticket as its is being reflected as my upcoming flight (Which is already cancelled by air india).

These days its not possible to talk to mmt representative on helpline nos so i again took the help of faq and mmt website which showed the option of getting refund if the ticket directly cancelled from airline (As its air india in my case). Here again the same mischief that the cancellation charges for both (Pune-delhi and delhi-lucknow) sectors rather then the cancellation of whole ticket and taking the cancellation charge of rs 2500 in place of rs 5000 (Approx).

I am confused that why a firm like mmt has become so money greedy that it is cheating/be fooling its customers. Kindly seriously look into the matter as i registered many complaints related to this issue without any acceptable solution.

In nutshell there are following three issues -
1. Refund of rs 4722 to my hdfc account, for ticket not booked by mmt
2. Cancellation of my ticket dated 8th december which i've already cancelled from airlines (Air india).
3. Refund of the cancellation amount by deducting the cancellation charges only once.

I am not able to physically talk to any mmt representative so getting frustrated. If such instance will happen i will never myself do any booking on mmt and be recommend others, as it'll be better to book directly from air lines.

Help me please and save my money.

Will be waiting for your response, i[censored] people are kind enough.

Regards!!