MakeMyTrip India — overcharging for cancellation and not responsive to user complaints

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana - 122002, India, Gurgaon, Haryana, 122002

On 14th of march 2020, i purchased two tickets : from chennai to madurai and back again - from madurai to chennai from makemytrip which seemed to be reliable at that time. As of today 22nd of march 2020, the indian government has passed an order to stop railway transport until 30th march 2020 in order to minimize the affects of corona spreading in india.

After viewing the data in the news and in online platforms, i cancelled both the tickets from makemytrip in which they charged rs.725/- for cancellation of 1 ticket (From madurait to chennai) and the second ticket was stated to be "no refund due" (Couldnt cancel from "@www.irctc.in" as it was initially booked in makemytrip). When the government of india says and orders that full refund will be given to customers in this critical situation, makemytrip is clearly not following the law passed by the government and trying its maximum effects to scam as much as money as it can from poor people.

Received an official irctc mail stating that 1 ticket will be refunded for rs.1820/- and i was asked to talk with the agent where the agent (Makemytrip) is only paying me rs.1795 for the same ticket and rs.0 for another ticket.

Simultaneously i have tried my best efforts to negotiate and talk with makemytrip but they have been irresponsible and unresponsive to my complaints in all their customer support platforms.
Never in my life im going to trust this again, as it can be seen clearly that they are using this critical situation in un-human nature to steal people's money.

Money lost to makemytrip scam : rs.3000+

Attached all proof for the same.