[Resolved] MakeMyTrip India — Unethical refunds | |||||
Dear sir, My friend srikantha thavanappa booked flight tickets from make my trip with family and daughter, trip from belgaum to delhi via mumbai and return ticket from delhi to belgaum via mumbai, it costed him almost 34000/- inr. But due to some unavoidable circumstances he had to cancel the journey. As cancellation charges they have deducted 30, 000/- and paid back only 4000/-inr, this is a clear cut case of loot, monopoly, .no matter if they would have deducted 50% of money, but here they deducted almost 88%, real case of consumer helplessness. Needs aviation ministry and pmo to look in to the matter where customers are being looted and they are helpless. Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jan 06, 2017 MakeMyTrip India Customer Care's response Dear sushil, Greetings from MakeMyTrip!! We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: - Booking ID or - Email address used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care Verified Support Jan 13, 2017 MakeMyTrip India Customer Care's response Dear Srikantha, Greetings from MakeMyTrip!! We are sorry to read about the issue, In reference to your complaint regarding the wrong penalty quoted. Please note that we tried calling you twice but the call was not answered. Kindly note that after cancellation we received the refund of INR 4074/-. Please find below the break-up for the cancellation: cancellation penalty for spicejet- INR 2136/- per person per sector and refund initiated of INR 5424/- from spice jet and refund from Go-Air we received the refund of INR 279/- in all total. For Jet airways the cancellation penalty is INR 4000/- per person per sector. Hence no further refund can be process from airline, but as a good will gesture we can waive of the makemytrip service fees and convenience fees which is equal to 4500/-. Kindly give us go ahead for the same. Awaiting for your revert!! Regards Team-Customer Delight Team | |||||
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Refund amount should be 3859.
I have called to customer care so many times but i havent got refund on any of the dates specified.
Havent received any refund to my bank yet.