[Resolved] MakeMyTrip India — waiting for refund | |||
Ref indigo flight 6e-515/525 on 27th april 2017 booked via makemytrip. This was a trip to jaipur (Jai) from bangalore city (Blr). It was a one stop connecting flight with a halt at delhi. Due to unknown reasons, the flight landed in lucknow and not delhi. Flight was halted for almost two hours in lucknow. Then we were taken to delhi from lucknow. By then your flight connecting to jaipur from delhi had already departed. The ground staff at the delhi airport promised us to arrange our tickets in next flight but this did not happen until another four hours even though a couple of flights departed to jaipur. The reason they gave was that the flights had no vacancy. Finally after around four hours, they told that a replacement flight cannot be arranged and told us to leave and manage the travel on our own. They had told that some amount would be refunded since our travel was not fulfilled due to their problem. Infact the only reason for us travelling in the flight was to reach jaipur within 6 hours. It was an emergency meeting with a client which was missed as it took around 36 hours to reach jaipur. We had to face financial loss as the client left by the time we reached, apart from the metal trauma caused by the staff due to hara-kiri. No one even bothered to listen to our problem. Infact we needed to travel to jodhpur from jaipur for which we had already paid to a taxi service in advance. The taxi service also waited for us and left by the time we reached. We lost the advance paid for the taxi service also as they told that they waited for us but we were not available. Hence i request you to refund the amount as mentioned below. 1) 31550/- tickets booked for blr to jai 2) 5000/- bus travel from delhi to jaipur 3) 5000/- advance paid to taxi service from jaipur to jodhpur Please take this as a serious case of negligency on your part and solve this matter at the earliest. Else i would be forced to file a complaint in consumer court. The details of the tickets are here attached with. Rakesh. Mobile no.[protected] Was this information helpful? | |||
May 4, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Apr 03, 2018 MakeMyTrip India Customer Care's response Dear rmawar99 We were looking into your concern but have found that a few important details are missing. As we are unable to found any transaction or booking with the help of provided contact number. We also tried calling to you to get the details but unable to get connected. Please provide us with the following details: - • MakeMyTrip Booking Id. • Correct Email address or number entered at the time of booking. We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||
3 Comments | |||
Comments
Made the payment but the is no confirmation and even when you make a call to the customer care they are asking for the confirmation ID. It’s like an end
Need better customer care and efficient MIS
PLEASE HELP
Need better customer care and efficient MIS
PLEASE HELP
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so i have deduction email from Icici bank.
it is requested to please refund my amount at the earliest.