[Resolved]  MakeMyTrip India — Wrong flight option provided by makemytrip

Address:	Gandhinagar, Gujarat, 382481
Website:	www.makemytrip.com

I booked ahmedabad to kochi flight tickets on 23 nov 2016 for travel date 21st Feb 2017. I got cheapest option of Ahmedabad to mumbai and mumbai to kochi. I booked the tickets from online portal. I just came to know that Indigo flight is landing at domestic airport in mumbai while AIR VISTARA is flying from international airport. it was not possible to reach domestic airport to international airport within time gap of both flight. AIR vistara closes gates before 50 minutes. Total time gape is 1 hour 40 minutes. Minimum Travelling time is 45 minutes between both airport. Also it takes time to collect baggage and go outside of domestic airport, pick up taxi and then reach international airport. The option was itself incorrect shown by MMT. I complaint about it to MMT customer care but they said that i should be aware about the wrong option provided by MMT. There was no mention about this fact that second flight or connecting flight will take from international airport. How I would be knowing about this that there is less time gap then the time taken to reach at the international airport. Even I talk to Air Vistara customer care and they said that minimum time gap between both flight should be 3 hours instead of 1 hours 40 minutes. They said that they will compulsory close the gate before 50 minutes and they will not allow customer even if they reach 5 minutes late. I requested that provide me option to either reach early to mumbai or late flight of mumbai to Kochi but i have been only promised that they will take care of my worry but did not receive any reply. This is very short time, option itself is wrong, so kindly look into the matter and arrange either another flight without any charges. My parents are going for medical emergency and next travelling destination of chennai, hotels, train tickets every thing is already booked. We have even booked return tickets and if gets cancelled and delayed, we will be in too much loss.