Manappuram Finance — Interest rate to high

Sir this is very unfortunate and m not pleased and happy with your services .
Everytime when i pay interest after one week i check rate climb high and now.my gold is on auction ...please do something ...when i put my gols they said 1.25% but now they are charging 29.7% which is too high..i do have accounts qith muthoot as well every time i just paying 675rs per month and i never hqve any issues qith them.please sir do something to save my gold..my registered number is [protected]