Maruti Insurance — About Non Issuance of Policy Document.

Address:

Flat No.3/B, Sharvana Enclave, Basisthapur Byelane-3, Beltola Road, Dispur, Guwahati-781028

Please be informed that this morning I had opted for renewal of my Car Insurance through your official website only and accordingly choosen New India Assurance Co. instead of my earlier Co. ICICI Lombard. After selecting the Insurance Co. I made the payment thru netbanking and after sometime I received an sms intimating that your Policy is issued.
Thereafter, I tried to download the Policy Document through the official website of New India Assurance Co. but failed to do so. Neither I could print out the Policy Document nor have I received any email attaching there to my Policy Document.
This is very unfortunate. In fact, I should have received the policy document within half an hour or so. But, it is almost 5 hours now neither I have received any communication from New India nor from your end i.e. Maruti Insuracne since the entire process was made by me through your website only. This is very unfortunate and absolutely communication gap between your company and the selcted insurance company.

Please, therefore, take up this matter with the New India Assurance Co. immediately instructing them to arrange to deliver the Policy Document to me without delay.

Partha Bikash Ray
Vehicle No.AS01DP2779
Contanct No.[protected] (M)
Email Id : [protected]@rediffmail.com