Maruti Insurance — car insurance renewal copy not received yet

Address:Maruti insurance

On 17th april 2020 i hv renewed my car insurance through online payment rupees 11772rs and i hv got msg payment was successful and i will recieve insurance soft copy to my email within 4 hours and hard copy will recieve within 7 to 10 working days.. But i didnt get even soft copy or hard copy of insurance yet..
I hv got msg from maruti insurance with these details :
Proposal number : r[protected]
Transaction id :[protected]
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Maruti Insurance customer support has been notified about the posted complaint.
Verified Support
May 15, 2020
Maruti Insurance Customer Care's response
Dear Sir/Madam,

Greetings for the day!

Please write us at [protected] along with your delivery details as your email id is not registered with us.

Also due to lockdown, the policy hard copy delivery service is closed.

Thanks and Regards
Maruti Insurance
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