Maruti Insurance — Claim rejected without any valid and written reasons

Dear Sir, My insurance policy no is OG[protected]-00006059 which was taken at the time of purchasing the car Wagon R Engine Chasis No[protected] i.e on29.04.2015 from the Maruti Insurance Broking Private Ltd whose service provider name is Bajaj Allianz as per the hard copy of insurance reciept and IRDA Reg No : 113 and Service Tax Reg No : AABCB5730G-ST-001. My car got with accident on 10.04.2015 for which I claimed insurance on 13.04.2015 and given the car at body shop of BATRA AUTO COMPANY, TIN NO-[protected] along with my original R C, original driving license and original insurance paper but as per telephonically discussion with Mr.Murdhoj, service adviser; Mr. Kanan Mishra, surveyor of Bajaj Allianz rejected the claim without any written reason for want of something from me. Further I told Mr Murdhoj to return my car with written reason. He told me the car will not returned with reason and if you want to take the car without reason, you may take it from the agency and if you want to take car with reason, the car will be lying in the agency. There is credibility in market for insurance taken through maruti insurance for hassle free, speedy and satisfactory claim disposal. Thats why took insurance through Maruti otherwise there are a lot of options for insurance in market which provide even in low cost and more features. If this type of incidents occur, then what will be credit of Maruti Insurance in the market. Dont think I am the only customer who has been treated like this, there are a lot of customers who are facing the problem. It will cause you loss of valuable customer. Therefore I request you to kindly look into the matter and sort out it at the earliest so that I may not suffer without any reason. Please remember it why should I not approach before the consumer court for mental harrasment, cheating and non disposal of my insurance claim. FROM: RAJIV KUMAR, CAR REG NO: HR 51 AZ 5451 QTR NO-11, B N ENCLAVE (P F COLONY), SEC- 29, FARIDABAD, MOB NO-[protected] POLICY NO-OG[protected]-00006059 mail id- [protected]@gmail.com