Maruti Insurance — Insurance certificate not received

This is what I received on 8Nov2020.
Dear Mr. SANKAR M S, Congratulations.
The transaction for online renewal of your Maruti Insurance Motor Policy was successful.Please note the below details for your future reference:
Vehicle Owner Name: Mr. SANKAR M S
Vehicle: ACCESS-125
Amount Received: Rs.899
Proposal Number: SR3227593
Transaction ID:[protected]
Reference No.: 015160
You will be informed shortly once a policy is generated.
Please call[protected]/022/033/044) for any further queries.
BUT DESPITE A WEEK LAPSING, AND OLD INS EXPIRING ON 23NOV20, I HAVE NOT GOT RENEWAL DONE. PLEASE SEND SCAN COPY BY EMAIL TO [protected]@GMAIL.COM
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Maruti Insurance customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2020
Maruti Insurance Customer Care's response
Dear Sir/Madam,

Greetings for the day!

Please be informed the policy copy has been sent on your email.

Kindly do let us know if you need any further assistance for which you may write us at [protected]@mibpl.co.in.

Thanks and Regards
Maruti Insurance
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