Maruti Insurance — issue on claim settlement on policy no[protected]/r73309737

Address:

SWG Car World , Durgapur , GT Road, Bardhaman, West Bengal, 713213

I have paid the premium of 1 year bumper to bumper car insurance but when I went to claim Maruti insurance agents are forwarding me to speak to SBI general insurance from where they have done the insurance . Now my question is if I have done through Maruti insurance company why do I need to talk to SBI insurance people . More over I did that I spoke to one of the SBI insurance agent his name is Subhojit Sengupta from SBI insurance and he is so rude and told me only half of the one side of the car damage done by mini truck accident that is 50% and behind that is bumper is almost dent that he is ignoring and misbehaved while communicating . The front side got a crash just because of the attack made by mini truck on the wall, even that will not be covered. So why a customer is being harassed everyday since the car was given to the local dealer showroom workshop (SWG Car world, located in Durgapur, West Bengal). Even they are not serious to resolve it. I have done the renewal through them and now they are least bothered. Calling Maruti Insurance to resolve even they are just casual . Car is given at workshop on 12th Oct, 2019 still no solution . SBI General insurance agent is arrogant and on top of that he is not ready to come and see the car which is lying in workshop. He is behaving very harshly . I want my full claim amount to repair the car damage which actually covers in the insurance .