Maruti Suzuki — Approved accessories sold at authorised service center

Address:

Anand, Gujarat

The car is BALENO and not SX4 The authorised dealer and service center is on Anand Tarapur Road near Gas Station Vittal Udyog Nagar Kind Attn Customer Relationship Manager Recently about two weeks ago I serviced my car Baleno Reg No GJ 5CG 0312 at the authoriesed service center at Vithal Udyog Nagar Anand Dist Anand Gujarat State After service I purchased three items from the service center The items are Car wax polish Dashboard cleaner cum polish and Sponge applicator from the same service center The sales executive did not give me cash memo despite my insistence Yet I purchased the items believing the quality of product which is approved by Maruti Suzuki The Sponge applicator was damaged immediately after its first use for applying the car wax polish The Sponge applicator was taken back to the sales executive who after two weeks replaced it by another item Polishing Cloth free of cost only after consulting his superior Two day back I wanted to polish my car I was surprised to find out that the polish applicator spray pump malfunctioned and stopped working The wax in the polish mix was found to be precipitated which came out in small lumps when applied manually and without using the spray mechanism Now Instead of taking this back to the sales executive I preferred to bring it to your notice of such a bad quality of approved products for your kind attention and necessary remedial action Kindly improve the quality of such items kept in the authorised service center I will like the item Car Wax Polish replaced without any extra cost The polish sample is available with me along with the spray bottle which malfunctions and does spray the polish when used The dashboard cleaner polish does not give the desired effect when used. I have observed the service center uses some other cleaner cum polish for the same purpose. The same is lying idle with me and can be produced to your representative if required I am confident that the above mentioned feed back and complaint will be taken seriously at your end Regards