Maruti Suzuki — Bad service and part not replaced ( KA 51N 476 ) Maruthi Swift

Address:

Bangalore, Karnataka

I got my car serviced from SMART CARS, Maruthi authorised service station who claims as 'A" category in service. 3rd corss, Kaggadasapura main road, C V Raman Nagar, Bangalore 560093. Phone 25346481, [protected]. They gave me an estimate of 11k for replacing the clutch, Power window problem and usual service. But by the time they completed the service, they replaced so many other things like Brake drum, brake shoe set, front regulator etc etc which they forced me to change and I agreed. The final bill came to around 18k. ( 7 k more than the estimate ). They delivered my car to my home after service. After the service my front door central lock was not working, Which did not had a problem before I gave for service and the front bumper beeding was not fixed properly. I went again to service center got that fixed and I gave a feedback that service was very bad. Now the present issue is that my car is vibrating so badly when I drive in traffic or move my car in 1st gear which clearly shows that clutch was not replaced, they did some repair work and gave my car back saying clutch is replaced. Usually all service centers give the old part back to prove that they have replaced the part. In this case I did not get the clutch plate or brake shoes or brake drums. Nothing was given back. So I am sure that they have not replaced the part. I really do not understand how Maruthi can certify such 3rd rate service centers as 'A' Category. If they are certifying they should ensure that quality service should be delivered. I need compensation for my loss and teach them a lesson for cheating the customer.