Maruti Suzuki — Breach of agreement and Non commitment by Maruti Dealer - BRD (Kerala)

Address:

Thrissur, Kerala

My father already owns a Maruti Zen VX which we bought in 1999. Now that he is old, wants to shift to a better car, we decided to approach the nearest Maruti Dealer in Kerala, Chalakudy – BRD Car World. This happened on 18th Dec and we booked the vehicle by paying initial amount of 3000/- and mentioned the color as Pearl White. Later when we thought of changing the color, they told is not a problem and for assurance, we have to pay 1 lakh rupees. We paid the 1 lakh rupees on 26th Dec 2014 and changed the color to Granite Grey. We asked the executive Mr. Varghese if there will be any issue if the colour is changed. He told max there can be a delay and as 1 lakh is already paid, this is a confirmed booking and no price increase will also impact. On 30th Dec, we saw an article in newspaper on the excise duty hike and when contacted Mr. Varghese, initially he behaved as if there are 100s of customers and cannot identify over phone but if you have paid 1 lakh rupees, no price change will affect us. In fact he was not even aware of the excise duty hike news/rumor. On 1st Jan 2015, Govt. actually increased the excise duty and then we approached whole story turned upside down and we were told that our car was not booked and this was due to the color change. If we need the car, we had to pay the new excise duty price. Luckily, I had some contacts who knew the owner of BRD motors and they promised things in favor o[censored]s. But this executive Mr. Varghese presented a totally different story to the Director Board that we he had informed us on the Granite Grey unavailability and the car was not booked even though we paid the 1 lakh rupees. One of the directors even told me that if 1 lakh is paid, they had instructed the BRD executives that the amount should be accepted only after billing the car from factory. The only option Mr. Varghese gave is that they will simply refund the money or pay the new price. We are totally disappointed and we lost our interest in buying a Maruti vehicle. The lost trust is what we built with Maruti through our 15 years of good experience and memories on the Maruti Zen we currently own. We have decided that we will never buy a Maruti vehicle in our family any more. Maruti is responsible for granting dealership to such a unfriendly firm.