[Resolved]  Maruti Suzuki — complaint against cheating at adityapur, jamshedpur service centre

Address:

East Singhbhum, Jharkhand

I have bought a new Wagon-R recently in September 2014 from Pebco Motors, Jamshedpur. After that I went to Maruti Service centre, Adityapur for the Accessories. I enquired for the rate of the accessories from accessories department of the service centre. I was told that the price of the door visor @ 1500 INR and bodygraphics @2200 INR. Then I took the accessories and for that I was charged 3700 INR. Mr.Pant Ram Sahoo gave me the bill of the accessories that is attached in the mail. Then I searched for the price of door visor on internet and the price was 990 INR. Again I visited to the accessories department of the service centre, Adityapur. Then I enquired the price of door visor to the different staff and he checked the system and told me the price which was 990 INR I was shocked that could it be happened in Maruti like renowned company? Then I intimated Mr.Pant Ram Sahoo about the price difference, and he admitted his cheat and gave me compensation as steering cover of 510 INR. After few days I visited Maruti service centre, Mango. I saw the MRP of body graphics and astonished, because the MRP was 1290 INR (inclusive of all taxes). I took the snap of the price of bodygraphics by my mobile camera, and I am attaching it for your reference. Again I went to Maruti service centre, Adityapur where I informed them the MRP of bodygraphics. Mr.Anup (Accessories Manager) behaved rudely and argued with me. Just because of Mr . Anup I am mailing to you. Don’t you feel that this is a gross misconduct with a customer which had gone there to let them know about their fault? Why should I not take the legal action to the company? I want you to take stringent action against Mr.Sahoo and Mr. Anoop because such staffs are defaming the name of the company. I want any maruti person to look into this matter coz I have no more trust in any pebco staff. 1500 bucks is not very big amount but somebody are cheating in the name of maruti with widening their chest. This has led me that I will never purchase any MGA product from maruti service centre. Thanks Rajani kant Mob. No.-[protected]