Maruti Suzuki — complaint against Highland Automobiles PVT.LTD

I had purchased SX4 ZDI JK01R 8384 through Peaks Auto Pvt.Ltd on 14th March 2012 bearing chasis No MA3FFEB1S00209262 Engine No D 13A1816275 and had extended warranty till 13 March 2015.My vehicle had some problem as it was giving some sort of noise while driving on slightly rough or bumpy roads.I took my vehicle to Highland Automobiles PVT.LTD Srinagar J&K in the first week of september 2014 after taking a test drive by the authorised mechanic/representative Mr. Zulfiqar and Mr.Nisar, they said that the noise is from stering and needs to be replaced. since the extended warranty was valid that time a demand was noted for the replacement of said part and I was told that we will inform once the part is received from company.As after few days floods hit Jammu and Kashmir I went in the month of December to verify about the demand, I was told that due to heavy rush of flood vehicles I will have to wait for some time, finally after repeated reminders I was told that the part has arrived but will have to wait for some time more due to heavy rush of flood hit vehicles.I reminded them that the extended warranty is expiring on 15th of March, I was told that since part has already arrived so there is no need to worry.Finally one day I was told to get the vehicle for the replacement of the part.To my surprise when vehicle was delivered after 2 days it was giving more noise than before, I again took the vehicle there for the same, again did some thing but noise was as it used to be.Then I decided to take the vehicle to Jamkaish where after inspection I was told that stering needs to be replaced when I informed them that it has been replaced they were surprised and informed it has not been replaced only few nuts and bolts have been tightened.Then I enquired from the Highlands about the replacement of the part, they gave one or the other excuse and appologised that only tie rods or ends have been repaired when I asked about handing over the demanded part they are reluctant and now giving the excuse that stering is not covered in extended warranty.Kindly take strict action for cheating a valued customer

worst service at highland sonwar srinagar
unprofessionally manager and team
deciveing custimers dont ever drop your call claim service purpiose also changing ur car new parts cheating to the customers
i can say its totally [censored] service