Maruti Suzuki — complaint against Rohan motors

Address:

New Delhi, Delhi

This is regarding complaint against Mr. Durgesh Rai, GM (service) at Rohan Motors workshop at Mathura Road, New Delhi. They took my car from my residence on 10th Mar 2015 for first service through their driver. I was assured that the car would be returned after service on same day around 1300hrs. But when the driver did not turn up till 1500hrs, I called the driver and to my shock I came to know that he met with an accident with a child in Vasant Kunj while delivering the car back home and the car got damaged (Bonnet and Bumper). In the whole episode nobody bothers from the Rohan Motors to inform the owner. i was the one who tried to call each and every person at Rohan Motors. This is an example of highly irresponsible behaviour and unprofessionalism on the part of of Rohan Motors. Nobody even tried to apologize. On the next day I went to the workshop at Mathura Road to assess the damage and also to see Mr. Durgesh Rai GM Service. But his behaviour was very rude, unprofessional and unfriendly. I told him that due to this incident I was very tensed, couldnot concentrate on anything and had to take leave from the office. And I also complain that atleast for courtesy sake he should have called me and offered me some alternate vehicle on loan till the car repaired. He didnot want to understand the ordeal of the owner of the car whose brand new car had been damaged by them. I really feel cheated, hurt and helpless. I dont understand why should I suffer for the deeds of others? This kind of treatment from the Maruti dealer would definitely bring bad name to the brand like Maruti. They kept my car for 5 days. I had to arrange alternate vehicle and bear the expense out of my pocket. I must be compensated for these five days as well as the mental trauma i had faced. Is it that easy...you simply damage anybody's vehicle and return it after repair...as if nothing had happened...How can any one escape from his reponsibility.