[Resolved]  Maruti Suzuki — Complaint against the services of K P Automotives Pvt Ltd Mansarovar jaipur, Rajasthan

Address:

Jaipur, Rajasthan

Dear Sir/Madam, I want to bring my discomfort into your consideration against the services of K P Automotives Pvt Ltd Mansarovar, jaipur, Rajasthan. I took my car Maruti Ritz Diesel RJ 14 CG 4997 for service on[protected], Saturday at 9:15am and after taking the Job card opened, service advisor gave me the delivery time as 4:00pm, after that I went to office. Before leaving I asked him to call me if there is anything which you want e to recommend for further action. In evening, I reached at service centre around 3:45pm, then he told me that vehicle is ready, by looking at the condition of vehicle I was surprised as it was not properly washed. I asked him about any other observation then he told me that the INTER COOLER and left shocker are leaking then I asked him the price of INTER COLLER; he told me 3500/- I asked him please get this replaced. He told me to take the vehicle and after[protected] KM drive I should get this replaced. I told him I don’t have time till next 3 months hence please get this replaced as I knew that this will take hardly 1 hour to get this replaced. He didn’t sound positive. I took the vehicle to home though I was not happy with the services. On the way to home I got to know that still doors were not properly set as I requested at the time of JOB was given and very next day morning I saw water leaking from the front. I called the advisor and he told me to bring the vehicle to service centre. I took the vehicle to service centre at 10:00am then he checked for 1 hour and then told that this was from the over flow of wiper bottle as it got filled, it would not happen again. Then I told other problem and he gave the reason of INTER COLLER for every problem then I asked him to get this replaced. He started giving excuse but I was firmed to get this replaced so he opened the job card again and told me the amount as 5500/- I told him yesterday you told me 3500/- then how come it becomes 5, 500/-. He told it was approximate amount; this was really very surprising that 3500/- was the approximate amount of 5500/-. I asked him that I have to go somewhere please get this done on priority. At the same time I complaint him about the washing which got applied to vehicle. He gave me every reason of proving this up to the level and didn’t accept that vehicle was not washed properly. I waited till 1:10pm then I saw the vehicle coming to yard after replacement. I asked advisor to get this washed as I was getting late and was quite hungry. Moreover there was no pantry or canteen in the premises that customer can have something. He told me there will be lunch between 1:30pm to 2:00pm and no work will be done during this time. I told him still there is 20 minutes then he told me that he would check. Till 2:15pm my car was not moved from the shed for washing then I asked billing team to give me gate pass as I wanted to move. I didn’t have anything since morning and my son was waiting for the coaching as I had an appointment with my son’s coach for the session. After getting the bill paid I called up to customer support manager and he told me that he is on leave and gave me name of his representative to talk, he didn’t even ask the problem and should have talked to his representative to attend the case. I spoke to the person who was the representative of customer support division he told me to meet the advisor, I told that I had problem with advisor’s services therefore I approached him. He didn’t even ready to see the car, I insisted to see the vehicle; he agreed and just looked and asked me what is the problem in the washing then I showed everything then He was ready to get this washed again. But by this time he was saying though washing is quite perfect but if you want, we can get this washed again in 2 minutes. I told I didn’t want this to be washed in 2 minutes which will ultimately not resolve the issue and what about the time which I have spent in last 2 days then he didn’t even try to get me convinced.I came from there saying I will talk to Maruti forum, they didn’t even bother listening that. Today morning again there was so much water leaking from the front of my vehicle. I don’t know how to address as I gave my vehicle for services that time there was no such issue however now I have been chasing with them but they are not resolving the issue. I don’t have time to visit the service centre again as there is no one who listens the customer properly. I request you to please get my problem solved as I fill hurrahed by the services of K P Automotives Pvt Ltd Kind regards, Shashi Kant sharma Jaipur, Rajasthan Mobile no. [protected]